What is Automation as a Service (AaaS)?

Automation and digitization in companies is no longer a “nice-to-have” but an indispensable must. In Germany, employees spend an average of 5 hours and 9 minutes a week on repetitive tasks that could easily be automated (Clockify, 2021). This amounts to significant losses: For a company with 500 employees, these recurring tasks can cost over 1.3 million euros in productivity annually (Clockify, 2021).

Imagine that this time and resources could instead be spent on value-creating activities that drive your company's growth and innovative capacity. Welcome to the world of Automation as a Service (AaaS) — a revolutionary solution that makes it possible to automate business processes efficiently and without errors.

In this blog, we'll explore the benefits of AaaS and show how this innovative technology can transform your business. Let's discover the future of automation together and take the efficiency of your business processes to a new level.

What does Automation as a Service?

Automation as a Service, or AaaS, refers to a service where companies can obtain automation solutions via a cloud platform. In contrast to traditional automation approaches, which require companies to buy and manage their own infrastructure and software, AaaS offers the option to use automation functions flexibly and scalable via automation tools. This enables companies to make their business processes more efficient without having to make large initial investments.

How can Automation as a Service help you in your company?

Automation as a Service is one of the fastest ways to automate important processes in your company and thus improve performance and productivity. Some goals you can achieve with automation include:

Quick problem resolution:

With automations, you don't have to wait for someone to report a bug. You can receive instant notifications of issues and respond quickly, significantly increasing customer satisfaction. Loud Zowie (2023) You can improve customer satisfaction by up to 90% with automations.

Eliminate repetitive tasks:

Avoid repetitive tasks such as creating and sending invoices or carrying out regular backups and updates. You save time and enable your employees to focus on value-adding activities.

Avoiding human errors:

It is human nature to make mistakes, but in business, these mistakes can result in losses. Automation can significantly reduce human errors. For example, you can avoid duplicate bookings and save time with real-time availability checks and automatic reminders.

Reduce costs, increase value:

Automation as a service currently requires a lower investment compared to the potential benefits. There are a variety of automation tools with flexible payment plans that reduce initial costs.

Increases productivity and efficiency:

By automating routine tasks, employees can focus on value-adding tasks, which increases overall productivity.

Which tools are used in Automation as a Service?

Initially, automation required companies to develop specific software solutions with their IT team to meet their needs. This step significantly increased investment costs for implementing automation. However, today, there are platforms for process automation such as Make or Microsoft Power Automate, and Robotic Process Automation (RPA) tools such as UiPath and Blue Prism (we will explain the difference between Automation as a Service and Robotic Process Automation).

Here's a selection of our favorite automation tools: Read the blog.

Automation as a Service vs. Robotic Process Automation (RPA)

Automation as a Service (Aaas) and Robotic Process Automation (RPA) are different concepts that differ in scope and application.

AaaS provides flexible and scalable automation solutions via the cloud, including process and workflow automation, without the need for your own infrastructure. RPA, on the other hand, automates repetitive, rule-based tasks using software robots and can be used both on-premises and in the cloud.

What is an Automation as a Service provider?

Perhaps you're thinking Automation as a Service to implement in your company, but you don't know where to start. There are plenty of providers that can meet your specific requirements in terms of location, language, and complexity.

In most cases, automation tools offer a directory of their partners, agencies, or specialized freelancers. These providers also offer platforms on which companies use various automation tools and be able to use services. They also provide maintenance, updates, and support, so customers can focus on their core business activities.

In the case of one of our most popular automation tools, Make, you can view its Partner Directory here.

‍