Initial situation
INNOSourcing was faced with the challenge of finding an effective solution for managing customer, supplier and company data, as conventional CRM tools were not sufficient.
Solution
A customized ERP/CRM solution based on Microsoft Dynamics, PowerApps and PowerAutomate was successfully implemented within six months to meet INNOSourcing's specific requirements.
Customer benefits
Dynamics, PowerApps and PowerAutomate, INNOSourcing was able to achieve significant improvements in the management of customer, supplier and company data. The simplification and improvement of clarity and coordination between business partners has not only optimized internal processes, but also facilitated communication with customers and suppliers. The migration to the Microsoft365 cloud led to a significant reduction in IT complexity and considerable savings in license costs by merging three previously separate data silos. These strategic changes have enabled INNOSourcing to make its business processes more efficient and to better focus on its core business.
